Back to Basics Chiropractic understands that you want your items as soon as possible, that’s why we are committed to processing your order as soon as we receive it. Orders placed before 5pm Monday to Friday and before 11am Saturday will be processed that same day, subject to product availability. Should a product be out of stock you will be notified immediately and given an estimated time of arrival.
Orders placed after 5pm Monday to Friday or on public holidays (NSW) will be processed the next working day, and orders placed after 11am Saturday will be processed on the following Monday.
All orders are sent via Australia Post and we will endeavour to provide tracking information where possible.
Domestic Orders
For domestic orders, we offer only Standard Shipping. For your convenience please see the table below for average postage times to a selection of major Australian cities.
International Orders
We only deliver to select countries. These include New Zealand, China, Japan, Hong Kong, India, Malaysia, Thailand, Indonesia, Singapore, Timor Leste, Republic of Korea, Taiwan, Vietnam, Canada, USA, and US Minor Outlying Islands.
All orders are delivered through Australia Post. The cost of postage (Standard and Express) is calculated at the checkout based on where you are located and the weight of your order. At the checkout, you will also have the option of adding transit cover in the event your order is damaged in its delivery journey. Transit cover will be at your expense. You will be able to see the postage breakdown and amount before finalising your purchase. Certain products are for Australian customers only and will not be available for international purchase. If you have added an Australia-only product to your cart, you will be notified at the checkout. To proceed with your order, you must remove the Australia-only product from your cart. You will receive an order confirmation email directly after your order has been placed. Once your order has been despatched, you will receive an email with your tracking number.
Unfortunately, we are unable to give a guaranteed time of delivery. Shipping typically takes 2-10 business days, however, may be subject to delays outside of our control. A delivery time beyond what has been stipulated does not entitle you to cancel the order unless otherwise agreed.
